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Managing Moments of Truth: The Member Experience.

How SIU Credit Union Wins Moments of Truth

“The most important part of a positive member experience at SIU Credit Union is to be available to your members,” says Mark Dynis, VP of Marketing. “You need to truly listen and react to the situation with the best possible solution for each member, quickly and respectfully. In our most basic core functionality, we’re simply People helping People.”

The cover story in NACUSO's Quarterly Review, read about how one local credit union goes above and beyond - adding a little extra with rewards - in creating magical moments for members!

About Buzz Points

The Buzz Points® platform was built exclusively for financial institutions to leverage the power of rewards to engage customers, increase loyalty, support communities and promote growth. Our platform gives every financial institution the ability to build a rewards program that is unique to their community and competitive in their market. Read more